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If you don't see your answer in the list below, please email us.
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Q: How secure is my personal and financial information?
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As noted in our Privacy Policy and website, we take appropriate security measures to help safeguard your personal and financial Information from unauthorized access and disclosure. We want you to feel confident using our website to utilize the services we have to offer members and users. However, as we note in our Service Agreement and website, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal and financial information, searches, or other communications will always remain secure. In this regard, users and members should also take reasonable care with respect to how they handle and disclose their personal information and should avoid sending personal information through insecure email.
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Q: What is your promotion policy?
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SeniorMatch may provide some general marketing guidelines in Senior dating. But it is up to the partners on how to proceed with the promotion of their sites. You can use any promotional ways as long as they are honest and legal.
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Q: Is email marketing allowed?
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No. We in no way participate in mass unsolicited emailings (i.e. spamming), and all Affiliate Partners are expected to adhere to this policy. We reserve the right to terminate a relationship if that partner uses unsolicited email to promote SeniorMatch.com.
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Q: Would I have access to email addresses of existing users of your database to promote my website?
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Sorry, no. We do not allow spamming of our users.
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Q: How to get banners for my dating site to advertise on my or others' websites?
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Here are some sites where you can make free banners yourself:
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Q: Can I build 2nd tier affiliates?
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Yes. You can earn 10% of sub-partners' commission from paid members.
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If you don't see your answer in the list below, please email us.
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Q: What is the difference between "Referrals" and "Sales" columns on my statistics page?
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The "Sales" column tracks how many people have come from your site and signed up as a paid member. The "Referrals" column tracks the people who have signed up as free members.
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Q: If I earn 10% of my sub-partners' commission, will I get a cut from his earnings? Can his total earnings be recorded on my report page, if he registers via my invitation link?
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If your sub-partner registers through your invitation link, our system can track his total commission and show it on your own report page. You earn 10% of sub-partners' commission from paid members. We will not cut that from his earnings, but offer you an extra 10%.
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Q: Is this a CMS (content management site) site? Can I approve or refuse profiles on my site?
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Sorry, no. This is not a CMS(content mangement site) website.
We prefer you to focus on marketing. Customer service is really a long and hard work requiring lots of patience and time. We are taking over these hard work for now. It may change in the future.
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Q: Is there a way to tell where my traffic is coming from?
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Yes, you can use code from Google Analytics to track the traffic information. Once your code is ready, send it to your account manager and we will add it up at your dating site.
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If you don't see your answer in the list below, please email us.
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Q: What are the terms and termination?
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The terms of this agreement will take effect upon signing-up at the website and will cease when terminated by either party. You may terminate this Agreement at any time by providing us with written notice of termination.
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Q: How and when do I get paid?
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We send out the payments via bank check at the beginning of each month, but only when you have generated over $100 in revenue. If you have generated less than this, the pay will be withheld until the next pay period, when it is added to the new total and sent to you if over $100.
If any payment from customer is later charged-back or refunded, or the customer's bank check is returned by the issuing bank, we will deduct the fee from your commission.
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Q: What is Paypal?
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Paypal is a system specially designed for secure sending and receiving payments over the Internet. Once you create a Paypal account you can send and receive money over the Internet using Paypal balance, your credit card, debit card or bank account. Please check out more details at www.paypal.com.
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Q: I received my commission through Paypal. What should I do next?
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After you create an account at www.paypal.com, the commission you received will be automatically sent to your funding option. If you sign up with a credit card or debit card, it will be automatically sent to them. If you sign up with your bank account, the payment will be sent to your Paypal balance or bank account. You can easily transfer your payment from the Paypal balance to your bank account and use it as you wish.
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Q: I have not received one of my checks posted on my stats page, what should I do?
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If you have not received a check, please make sure postal mailing address is correct and updated at the website. Then send us an email. Please include your tracking ID number, the month and the amount of the check in question. And we will get back to you as soon as possible.
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Q: What do I do if I have received a check with the incorrect information on it?
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First, please send the check back to:
10 - 8707 Dufferin St, Suite 160 Vaughan, Ontario L4J 0A6 Canada
Second, please send an email to our Affiliate Team to request a new check. Be sure to edit your contact information so we can re-issue a new check with the correct information. You can expect your new check to arrive within two weeks.
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Q: What is your Chargebacks and Creditbacks rule?
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We will not pay any partner who has chargebacks and creditbacks of 7% or greater. Creditback is defined as customers who cancel their memberships and receive a credit. Chargeback is defined as a refund of payment for customers after the credit card has been processed.
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Q: Do you need banking detail?
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We don't need your banking detail. We send out the commission by bank check for now, and Paypal in the near future.
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Q: How are taxes handled from your company?
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You can get full commissions from our company. However, you are solely responsible for any taxes just like other types of incomes. When the payment arrives, there will be no taxes deducted.
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Q: What's the definition about "confirmed profile"?
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"Confirmed profile" means completed profile from developed countries.
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Contact Us
Please check out FAQ list first. If you still have any question or concern, feel free to contact us below. We will get back to you as soon as possible.
Note: We regularly award $100 to partners who send us quality suggestions. We also offer additional bonuses when they refer quality partners. All suggestions are taken seriously and personally read by the CEO.
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By Email
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By Postal Mail
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SuccessfulMatch.com / SeniorMatch.com 10 - 8707 Dufferin St, Suite 160 Vaughan, Ontario L4J 0A6 Canada
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